支援
Support
使用上遇到問題，或有功能上的建議？我們很樂意聽到你的回饋。
Running into a problem, or have a feature suggestion? We'd genuinely like to hear it.
常見問題Frequently Asked Questions
如何邀請家人一起使用？
How do I invite a family member?
到「設定」→「成員與裝置」，產生一個邀請連結分享給對方即可。免費版最多 1 位成員，訂閱後可再多邀請 1 位。
Go to Settings → Members & Devices, and generate an invite link to share. The free tier allows 1 member; subscribing unlocks 1 more.
物品上限用完了怎麼辦？
What happens when I hit the item limit?
免費版最多可儲存 50 項在庫物品。可以加購一次性的物品上限，每次 +150 項，不限次數重複購買，永久生效，不需要訂閱。已用完或售出的物品不計入上限。
The free plan holds up to 50 in-stock items. You can top up the limit by 150 items at a time: a one-time purchase, repeatable as many times as you like, permanent, and no subscription required. Items you've already used up or sold don't count toward the limit.
訂閱可以做什麼？
What does subscribing unlock?
訂閱後可以邀請一位家人共用這個家（免費版僅限自己使用）、匯出包含完整歷史紀錄的資料，AI 掃描次數也會從每月 5 次提高到 60 次。訂閱和上面的物品上限加購彼此獨立，加購物品上限不需要訂閱。
Subscribing lets you invite one family member to share this household (the free plan is solo-only), export your full history instead of just current stock, and raises the AI scan quota from 5 to 60 a month. It's independent from the item-limit top-up above, so you don't need to subscribe just to raise your item cap.
重新安裝或換手機後，我買的加購和訂閱還在嗎？
Will my purchases come back after reinstalling or getting a new phone?
訂閱跟著你的 Apple ID：在訂閱畫面點「恢復購買」即可找回。物品上限加購是一次性商品，Apple 無法恢復，它記錄在你的家裡（隨資料同步）。同一支手機刪除後重裝，家和加購都會回來；換新手機時，請先在「設定」點「備份帳號」保存還原字詞，之後在新手機點「還原帳號」即可連回同一個家（也可以用手機備份還原或「快速開始」轉移資料）。
Your subscription follows your Apple ID: tap "Restore Purchases" on the subscription screen to bring it back. The item-limit top-up is a one-time purchase that Apple can't restore; it is stored in your household and syncs with your data. Reinstalling on the same phone brings both back. On a new phone, first tap "Back up account" in Settings and save the recovery phrase, then tap "Restore account" on the new phone to reconnect to your household (a phone backup restore or Quick Start transfer works too).
如何把資料匯出？
How do I export my data?
在「設定」點選「匯出資料」，會產生一份 TSV 檔案，內含目前的物品盤點內容。
Tap "Export Data" in Settings to generate a TSV file with your current inventory.
刪除 App 之後，資料還在嗎？
If I delete the app, is my data still there?
如果家裡還有其他裝置連著同一個家，資料仍在，可以用該裝置重新產生邀請連結。如果這是唯一連著的裝置，可以在「設定」→「還原帳號」輸入你先前用「備份帳號」保存的還原字詞救回；沒有備份字詞就無法救回，詳見隱私權政策 §2.5。
If another device in your household is still connected, your data is safe there, and you can generate a fresh invite from it. If this was the only connected device, use Settings → Restore account with the recovery phrase you saved earlier from Back up account. Without a saved phrase there is no way back; see Privacy Policy §2.5 for the full explanation.
AI 掃描的結果看起來不太準確
The AI scan result looks inaccurate
收據掃描與物品辨識都是 AI 產生的建議，尤其是照片模糊或角度不佳時可能誤判。加入前都可以在確認畫面手動修改品項、數量與分類。
Receipt scans and object recognition are AI-generated suggestions and can misread a blurry or awkwardly angled photo. You can always edit the name, quantity, and category on the confirm screen before anything's added.
購買或訂閱遇到問題
Trouble with a purchase or subscription
所有付款都由 Apple 的 App Store 直接處理，我們看不到你的付款資訊。退款或帳務問題請透過 Apple 的「報告問題」頁面處理；其餘問題歡迎寄信給我們。
All payments are handled directly by Apple's App Store, and we never see your payment details. For refunds or billing issues, use Apple's "Report a Problem" page; for anything else, email us.